Explore our studio policies, booking guidelines, and cancellation terms to ensure a seamless and respectful environment for everyone.
Arrive 10 minutes early (15 minutes for your first class).
Check in with your instructor or front desk.
Shoes off—store under lockers, benches, or in cubbies.
Store all belongings, including phones, in a cubby.
Pick your reformer or mat, have grip socks and water ready, and use that wait time to stretch, breathe, or chat with your neighbors.
Injuries or special needs? Let your instructor know—we’ve got you!
Studio doors shut at the start of class, but you have 5 minutes to enter after class starts.
No late entry for group classes. This protects safety, class flow, and everyone’s experience.
Private sessions may allow late entry at the instructor’s discretion.
Make all changes ≥15 hours in advance via the app or website.
Late cancellations (<15 hours) = $15 fee; no-shows = $30 fee and forfeited credit. For private appointments it’s $30 late fee and $60 no-show.
Switching or canceling within 15 hours? Contact us @ info@reformologypilates.com—we’ll help when possible.
Studio cancellations (including weather) automatically return your credit.
Non-refundable, non-transferable.
Packages have expiration dates; unused credits do not roll over.
Memberships reset at the start of each billing cycle; unused classes expire.
All sales are final.
Credits may be issued only for transaction errors or defective retail items.
Based on Membership
Valid 30 days from start of your cycle—cannot roll over, unless specified on the membership terms.
Book classes in advance through the app. Walk-ins are also welcome with a 20 minute window before class starts to ensure we safely and correctly.
Classes must be prepaid (drop-ins, packs, or memberships).
Wear semi-fitted activewear so instructors can see your form. Layer as needed.
Avoid zippers or dangling jewelry—they can damage equipment.
Tie back long hair for safety.
Grip socks are required (available to purchase in-studio).
Bring a water bottle for our water station.
Please avoid strong perfumes or scents—some clients are sensitive.
No recording, filming, or streaming during class without written approval from management.
Selfies and photos are welcome before or after class with everyone’s consent.
Waitlist uses a class credit (or drop-in).
If a spot opens, you’re automatically enrolled and notified with a one hour cut off before class.
Can’t attend? Remove yourself to avoid automatic enrollment.
Credits or drop-ins returned if you don’t get in.
Instructors and times may change; updates sent via app, email, or text.
Same instructor is not guaranteed for every class.
Always disclose injuries or medical conditions.
Notify us if pregnant, postpartum, recovering from surgery, or managing a condition.
Instructors may modify or stop exercises for safety.
Stay home if unwell, symptomatic, or within 24 hours of a fever.
Maintain hygiene and wipe down equipment after use.
No children or non-participating guests in the studio during class.
Reformer classes: 16+ | Mat classes: 12+ with a parent.
Minors must have their own account, signed waiver, and booking through the app.
Best way to reach us: email us at info@reformologypilates.com or text us at 678-968-2436.
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